How we verified Midi Health
Last pass July 27, 2026 · Method: Direct fetch of joinmidi.com/pricing-insurance, /menopause and /testosterone. Trustpilot read directly from its own data payload via patchright, because the profile 403s a plain fetch.
Confirmed on official sources
- Self-pay pricing: $250 initial visit, $150 continued care, published pre-intake
- No membership fee, stated explicitly
- Bills commercial insurance; patient portal on athenahealth
- Testosterone offered to women
- Trustpilot 4.0 across 1,473 reviews, claimed, 777 in last 12 months, not incentivised, no consumer alert
- No Medicare, Medicare Advantage, Medicaid or Medi-Cal participation, stated on joinmidi.com/pricing-insurance
- HSA and FSA accepted for copays and services
- Initial visits 30 minutes, follow-ups 15 minutes
- Compounded testosterone only; pellets explicitly refused
- BBB grade B with 156 complaints on file, accredited since March 2024
Still resting on third-party reports
- Which insurance carriers are actually in-network
- Lab and imaging costs
- Medication cost, which depends on the patient's pharmacy benefit
- Cancellation terms
- The operative state count. The homepage says 50, the /locations directory lists 16, and neither is reconciled
- Cost of the FDA-approved hormone prescription itself, published nowhere
- Lab and imaging costs, billed separately by third parties
We verify against the provider's own public pages without signing up. When a provider blocks crawlers or hides pricing behind intake, we say so. Not disclosed is a finding, and it feeds the Transparency Grade. Full methodology: editorial policy.
Quick facts
Monthly cost
From $150/mo
Consult fee
Not disclosed
States
Not disclosed
Insurance
Accepted
Shipping
Not disclosed
Cancellation
Not published
Where it wins
- Genuinely bills commercial insurance rather than charging cash and handing you a superbill [Verified July 2026, joinmidi.com/pricing-insurance]
- Both self-pay tiers published before any intake, $250 initial and $150 continued care, with no quiz, email gate or account required [Verified July 2026]
- No membership fee, disclaimed explicitly rather than left ambiguous [Verified July 2026, joinmidi.com/testosterone]
- Testosterone for women offered, uncommon in menopause telehealth [Verified July 2026]
- 4.0 on Trustpilot across 1,473 reviews, 777 of them in the last 12 months, on a claimed profile with no incentivised collection [Verified July 2026 via direct read]
- Patient portal on athenahealth rather than a bespoke app [Verified July 2026]
Where it lags
- No Medicare, no Medicare Advantage, no Medicaid and no Medi-Cal. Stated plainly on their own pricing page, and it excludes a large share of the over-50 women this category exists to serve [Verified July 2026, joinmidi.com/pricing-insurance]
- Accepted carriers are never named. The site says only 'most PPO plans', so you cannot tell whether Midi is in-network for you without starting the booking flow [Verified July 2026]
- The homepage claims availability in all 50 states while the /locations directory carries pages for only 16. The two do not reconcile and we could not establish which is the operative number [Verified July 2026, joinmidi.com and joinmidi.com/locations]
- 156 BBB complaints filed against a company that only started operating in November 2021, and a B letter grade despite paid BBB accreditation since March 2024 [Verified July 2026, BBB profile]
- Lab and imaging costs are not published anywhere reviewed; clinicians order blood work sent to local labs [Verified July 2026]
- Medication cost is not published, it depends on your pharmacy benefit [Verified July 2026]
- Priced per visit, not per month, so the headline figure is not comparable to a subscription price without doing the arithmetic yourself
- BBB grade B, below the A-tier of the strongest operators in this set [Reported]
Formulary
Medications & formats
Safety & legitimacy
The trust signals on Midi Health
Six signals we check on every HRTreview. “Not disclosed” is itself a finding. It feeds the Transparency Grade.
Prescriber type
Not disclosed
Lab work
Not disclosed
HIPAA disclosure
Not independently assessed this pass. Check the privacy policy before intake
Support channels
Not catalogued this pass
Cancellation
Not published (a finding)
Medication status
Mix of FDA-approved and compounded options
Numbers current as of July 27, 2026
Prices change. Confirm on Midi Health's site before signing up.
Real customer feedback
What reviewers say about Midi Health
Third-party signals only. We never write or source testimonials. “Not surfaced” means no public base was found in our verification pass.
BBB
B
Accredited
Accredited since March 2024, 156 complaints on file for a company operating since November 2021.
Not surfaced
No substantive threads found
Provider claim
None disclosed
Our reading
4.0 on Trustpilot across 1,473 reviews, over half of them inside the last 12 months, on a claimed profile with no incentivised-review collection and no consumer alert. BBB grade B. A real, active review base rather than a handful of stray ratings.
This review is educational, not medical advice. Talk to a licensed clinician before starting, stopping, or changing hormone therapy.
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