Policy

Corrections policy

A wrong price, a wrong score, a wrong grade, a wrong clinical claim or a dead source gets fixed the day it is confirmed, including when the fix drops a paying partner in the rankings. Report one to editorial@hrtpicks.com. Material corrections are disclosed in three places: a dated entry on the affected provider's review page, a refreshed verification date on the fact itself, and the public changelog, which currently holds 14 dated provider entries across 6 of 6 providers, running from May 12, 2026 to September 9, 2026, alongside site-level events.

Entries are never rewritten. A correction to a correction gets its own dated entry underneath the original.

What triggers a correction

A price that no longer matches the provider's own page. Includes a headline price whose real structure we described wrongly, such as a per-visit fee shown as a monthly rate or an annual-plan anchor shown as a month-to-month price.
A score or Transparency Grade the evidence no longer supports. New evidence, a re-verification pass, or an error found in how the rubric was applied.
A clinical or regulatory claim that is inaccurate. This one gets the fastest handling on the site, because it is the category where being wrong can affect a treatment decision.
A fact labelled [Verified] that was never read first-hand, or a third-party claim presented without its [Reported] label.
A cited source that has moved, been withdrawn, or does not say what we said it says.
A count, range or superlative that went stale. Adding or removing a provider moves every position below it, and a stale number reads as correct prose, which is what makes it dangerous.

How fast, and the rule that overrides commercial interest

Confirmed errors ship the same day. The standing rule, which predates any commercial relationship on this site: a correction runs on schedule even when it lowers a paying partner's score, moves it down a ranking, removes it from a featured placement, or adds a red flag to its review. 6 of the 6 providers here pay us a commission, and none of them gets a delay.

The mechanism is what makes the deadline credible rather than the promise. Every price, score, grade and provider fact on this site reads from one file at build time. A corrected price is one edit, and the rankings table, the comparison pages, the cheapest pages, the review page, the price index and the AI-readable files all change with it in the same commit. There is no second copy to forget, and an automated check runs after the edit specifically to find one.

How a correction is disclosed

Silent editing is the normal practice in this category and it is the practice this page exists to refuse. A material correction shows up in three places at once:

On the page it affects.The provider's review page carries a dated entry saying what changed and why, in the words written on the day.
On the fact itself.The verification date attached to that provider's data moves to the date of the new read, and the fact's status label moves with it.
In the public changelog. Every dated provider entry on the site, plus roster moves and site-level changes, in one reverse-chronological list.

Typo fixes, formatting, and rewording that changes no fact are not logged. Anything that moves a number, a rank, a grade, a status label or a clinical statement is.

The three most recent logged entries

Hone Health · September 9, 2026
Confirmed medication routes and estimates from the official Plus and women's Premium tables. Split oral compounded enclomiphene from clomiphene and added topical progesterone cream, vaginal estradiol cream and Vagifem vaginal inserts. Each estimate excludes membership and initial testing. No score, grade or affiliate approval changes.
Wisp · September 9, 2026
Separated the consult formulary into estradiol patch, gel and oral routes, oral micronized progesterone, and the oral progestin Provera. Removed wording that could imply progesterone patches. Added Dr. Shannon Chatham, DO from the official consult page and removed the obsolete no-named-clinician claims. Reconfirmed the $99 consult and separate pharmacy medication charge. Score, rank and Transparency Grade remain unchanged pending a methodology review; this was not an independent credential check.
Gala Health · September 9, 2026
Switched to the newly generated, HRT Picks-approved HRT v2 link. Replaced the older cycle-priced offer with its advertised $69/month plan, updated the named treatment routes, and corrected the compounded-only classification to the current provider-published FDA-approved formulary with an explicit independent-verification limit. Added its lab and account-cancellation statements. Scores and grades were not recalculated in this focused update. Earlier offer evidence is retained in the dated verification report.

Read the rest in the full changelog. Some entries record verification passes and roster moves rather than errors, and they are published the same way so the record shows the whole edit history instead of a curated slice of it.

Report an error

Email editorial@hrtpicks.com, which is the corrections address for this site. The general inbox is thecompoundgroupco@gmail.com and anything sent there about an error gets routed the same way.

What moves fastest: the exact page, the exact sentence or number, and a link to a source that shows the correct version. A provider disputing a price should send the URL on its own site where the current price is published, because that is the source we verify against and it settles the question in one round.

Providers are welcome to write in. What a provider cannot buy or negotiate is a score, a rank or the removal of an accurate red flag. The rubric and the promotional bound are published in full at methodology, including the arithmetic behind every score, so a dispute about a number can be argued against the rule that produced it.

What this policy does not cover

Disagreement with a score is an editorial dispute rather than an error, and it belongs at methodology, where the weights and point values are published and can be argued with directly. Independence, conflict of interest and the score firewall are at editorial policy. Who pays us is at affiliate disclosure, and how a featured placement is chosen is at how we feature.

Maintained by Iacob Pastina. Provider facts on this site carry their own verification dates on the review pages, and hormone therapy decisions belong to you and a licensed clinician rather than to any comparison site.